FAQs
Q. What is dead stock?
A. Dead stock refers to any unsold or unused item. In our case authentic vintage millinery ribbons, furs and supplies. Dead stock materials are both ethical and sustainable.
Q. I have an event coming up and I have an idea for a hat that isn’t on your website…
A. Not a problem! Lets arrange an appointment so we can design your perfect hat together!
Q. Are you able to make a hat on your website in a custom colour?
A. Absolutely! Sourcing custom fabrics and colours is an absolute passion of mine. This will add to the time it takes to get the hat to you, so please keep that in mind if you need it for an event.
Q. What is your returns policy?
A. You can return or exchange goods bought from us within 14 days from when you receive them as long as they are standard (stock) pieces bought from the site in their original condition following the simple standard returns process below.
*Made to Order Hats: We regret that we are unable to offer refunds on products that are made to order or customised. This policy does not affect your statutory rights.
To return or exchange your piece please email georgia.loren.edith@gmail.com stating if you would like a refund or an exchange, providing any relevant information. You must send this email within 7 days of receiving your hat/headpiece.
* All returns must be in perfect condition as supplied.
* Original tags must be in place and attached in their original positions.
* The hat/headpiece must be unworn, unmarked and undamaged.
* The hat/headpiece must be returned in its original packaging, with all care taken to protect the hat for its return journey.
* If you wish to report a faulty item please contact georgia.loren.edith@gmail.com